Lottery - Frequently Asked Questions
How does my ticket purchase help Coastguard?
By supporting our lotteries you are helping to save lives at sea. Funds raised from our lotteries are used to enhance the operational standards of volunteer Coastguard search and rescue units by providing search and rescue equipment, training and support.
Coastguard volunteers give up their time to rescue people just like you and me. They assist many thousands of people each year who are unlucky enough to get into trouble at sea. And they save lives. There are many people walking around today who wouldn't be here if it wasn't for our courageous volunteers. None of this would be possible without supporters like you.
How do I buy a ticket?
You can buy online, by phone or by post - check out our current lotteries to find out more. You can also join our lottery mailing list to receive an email when our lotteries open.
Can my tickets be emailed to me?
Yes! Tick the box on the online order form, let our customer care team know over the phone or tick the box on the order form. Just make sure your email address is correct. It's easy and convenient, it saves paper, and it saves Coastguard money, so it's a win-win!
Sometimes, the email might go into your spam or junk folder. To ensure future e-tickets reach your inbox, please add [email protected] to your address book, mark us as a safe sender, or if your e-tickets are in your spam or junk folder, you can mark the email as 'not spam/junk.'
Do I have to be a New Zealand citizen / resident?
No, you can buy tickets and win prizes regardless of your visa status. However be aware that if you do win a prize, our licences stipulate that we have to deliver prizes within New Zealand, so please be prepared to make suitable arrangements if you do win a prize but don't live here.
What happens if I win a prize?
We will contact you! We try to call our prize winners to give them the good news. We will also send an email or letter confirming your win. Sometimes we don't have phone numbers or email addresses for our winners, so please make sure you fill in all the details on the order form.
Where can I find the results?
Results are published on our website and emailed to ticket holders. Click here to see winning ticket numbers for recent lotteries. We aim to publish results within 48 hours of the draw. This gives us time to contact winners, verify all prizewinning ticket purchases and follow our strict procedures.
If you join our lottery mailing list we'll email you the lottery draw results, so you can check your numbers.
How do I contact someone from the lottery team?
Call 0800 568 879, email [email protected], or write to Coastguard Lotteries, PO Box 4498, Shortland Street, Auckland 1140.